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Case Study of
Imperial Event Venue
Imperial Event Venue is a luxurious event and wedding venue located in the heart of Pasadena, California. For over 20 years they’ve helped their affluent and diverse clientele celebrate a number of special occasions including weddings, social events, and corporate events. Their ballroom is the perfect backdrop to celebrating life’s most precious moments.
The Problem
CUSTOMER’S CHALLENGE
Imperial’s original website was suffering tremendously in a number of areas including its design and search engine optimization. Their website was being handled by an overseas company that was using strategies and tactics that were frowned upon by search engines like Google. As a result, their website plummeted in the rankings which lead to a poor domain authority and more importantly – significantly fewer booking inquiries. Their website design also didn’t accurately portray the beauty of their venue and the diverse and affluent clientele they catered to and tried to attract.
The Solution
THE APPROACH WE TOOK
After Imperial Event Venue reached out to us to begin working on their project, our team did a through and detailed analysis of their current situation. We quickly recognized that their old website domain was simply unusable as it had a poor domain authority and hundreds of spammy and unnatural links from various countries. We recognized that it would take years to clean up the mess and instead decided on starting from scratch and on a brand new domain. With a brand new domain, our team had control of how Google and other search engines viewed their website.
In order to properly reflect the diverse clientele that Imperial wanted, their new website needed content to accurately portrayed the diverse events they hosted. Every decision made in the design and structure reflected that goal. While our team worked on their website and SEO, which would take months, it was apparent we needed a new strategy that would allow Imperial to start getting immediate booking inquiries while we worked on the long-term vision and strategy. Our team designed and implemented a media buying ads strategy that could deliver immediate booking inquires which ultimately helped to book 90% of their weekends for the next calendar year. This dual strategy implementation allowed our team to simultaneously help with long term and short term goals.
The Marketing Channels We Utilized Are:
*This case study is a snapshot of the first 9 months of our business relationship.
Rebranding
As part of our comprehensive digital marketing strategy for Imperial, it was evident that a rebrand was necessary in order to portray a brand that was able to earn the affluent clientele they were after. A rebrand gave us a chance to help find a new voice and to leverage their unique strengths as a brand.
After many discussions with ownership, research, and various drafts, our team designed a new logo as well as color palette that would help differentiate them and would pique the interest of their desired diverse clientele.
Their new logo and color palette offers a more regal look that unifies their vision and tells the story of their rich history.
Rebranding
Website Redesign
Our years of experience in the wedding venue industry have shown us a few things when it comes to designing a new website – the images and feel of your website directly impact how successful you are at attracting your ideal clientele.
Imperial Event Venue champions themselves as a diverse venue capable of celebrating special occasions for many different cultures. However, their website unfortunately didn’t portray their diverse clientele.
We knew the first step to designing a new website and making diverse visitors feel welcomed was to get the right content that portrayed the type of clientele they wanted. Our team set up and managed a full-scale photo and video shoot at their venue with models that would show off their ballroom in a number of different settings. This provided us with the right content to design their website around. Their website was also designed tho be fully scalable for the future, properly optimized for search engines, and mobile friendly. Our experience shows us that on average over 60% of wedding venue website visitors enter the site through a mobile device.
Viewed Per Session
Bounce Rate
Duration on Websites
Website Redesign
Search Engine Optimization
Part of our long-term client acquisition strategy for Imperial was to develop a full-scale search engine optimization plan that would pay off dividends for years to come in the form of new booking inquiries. After researching the ideal clientele that they wanted, we did in-depth research into the behaviors and phrases that would most likely resonate with this audience.
Our team developed content across all pages of the website that spoke the language of their ideal clientele and would answer their most important question about the event they wanted to host which would ultimately lead them towards inquiring for an event.
Each page had content tailor-made for the audience it was targeting and the type of service that the page was about. This hyper focused content ensured each page was relevant to the user that visited it. It also helped play a role in our Google Search ads strategy which we will highlight later on in this case study.
Search Traffic
Traffic Conversion
Investment (ROI)
Facebook Paid Ads
Apart from our long-term client acquisition strategy, it was pertinent to focus on an immediate-results strategy that would allow Imperial to receive new booking inquiries while our team worked on their long-term strategy.
The powerful capabilities of Facebook and Instagram ads was an ideal place to help build brand awareness and earn more booking inquiries for Imperial.
Our team designed a dedicated landing page for the paid traffic that was specifically designed to guide the user towards inquiring about their venue for an event. Keeping in mind their ideal target audience, our team developed multiple campaigns that targeted an audience based on multiple variables such as demographics, interests, behaviors, income, geolocation, and much more. However, our team didn’t just stop there. Facebook ads requires constant attention to optimize performance by reading the data we receive adjusting as well as testing multiple audiences and graphics all in the pursuit of improvement.
Through Rate
Conversion Rate
Per Conversion
Spend (ROAS)
Google Search Ads
To continue to make Imperial’s web presence felt and be front and center for their ideal target audience, we utilized another strategic channel to earn more qualified booking inquiries. Google Search Ads offered the ability to use the inbound marketing tactic that produces ideal conversion rates in the wedding venue industry.
Our team created campaigns for each type of event that Imperial hosted and sent users to pages that were highly relevant to their search terms. This high relevancy helped not only reduce the cost per click and cost per booking inquiry but it also helped with our SEO strategy as users spent more time on the website and interacted with it more.
In the constant pursuit of improvement, our team consistently analyzed the data coming in from the search ads and made regular modifications to the campaigns to lower the costs. We optimized for the right time of day to deliver ads, allocated more budget to the most impactful search terms and campaigns, and eliminated searches that weren’t fruitful. This consistent testing and improvement led to Imperial booking 90% of its weekends for the next calendar year.
Paid Traffic
Cost Per Click (CPC)
Cost Per Lead
Spend (ROAS)
Google Search Ads
Active Lead Automation
Active Lead Automation
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Client Testimonial
